Access to Health Records & Complaints

Effective September 1, 2025, Texas Health & Safety Code § 181.105 (House Bill 4224) requires covered health care entities to provide clear instructions for consumers to request health care records, contact licensing authorities, and file consumer complaints.

1. Requesting Your Healthcare Records

Clients of Kinfolk Healing Collective, PLLC may request copies of their health care records using one of the following methods:

Email: info@kinfolkhealing.org

Phone: (210) 759-3400

In-Person or Mail:

Please include your full name, date of birth, preferred contact information, dates of service requested, and how you would like your records delivered. Additional authorization or identity verification may be required before records are released.

2. Licensing & Disciplinary Authority

You may contact this agency with questions regarding provider licensure or to submit a disciplinary concern.

(512) 305-7700

https://bhec.texas.gov

333 Guadalupe Street

Suite 3-900

Austin, TX 78701

3. Filing a Consumer Complaint

Consumers may file a complaint regarding access to health care records or privacy matters with the Texas Office of the Attorney General – Consumer Protection Division:

File a Consumer Complaint: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint?utm_source=chatgpt.com‍ ‍

No Surprise Act / Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost.

Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services.

  • You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service.

  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

  • Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call (800) 368-1019